I would not recommend Hillside Vet Clinic to anyone who loves their pets. Heather Frankfurt is the rudest, most condescending person I have ever met. I have raked over the coals financially for the past few years by them, and after 13 years my encounter with Heather was the last straw.
This place is awesome! I brought my son's dog to them, suffering badly and near death. The incredible staff at hillside treated and cared for the dog and three days later returned her to us almost as if she never was sick. And they did it in such an effortless, stress-free way that only a TOP NOTCH FACILITY could do. Absolute professional operation they run (24-7) And Worth every penny. Too often you find people that 'clockin-clockout' and 'do the minimum required' at the their job. This animal needed urgent care and treatment. Hillside provided that and smiled while doing it.
On your web page it specified the following: "Heartworm Test $15.00" The vet asked if I wanted her to check for heartworms, and knowing that I saw this $15.00 price on your webpage, I agreed. I was charged for Heartworm Test Snap 4DX Plus, which is a fancy way of overcharging a customer. I was charged 39.50 which has now cost you a customer. This was my first time at the clinic. I enjoyed your front staff, and the doctor. But I will not do business with a company that participates in unethical bate and switch tactics when it comes to posting their prices and honoring their prices. Bravo,,, you gained $24.5 in extra revenue, and lost a customer with 2 dogs, because of your lack in ethical behavior.
This place left me so emotionally drained and restless. First of all, I took my kitty in Thursday evening (8/25/16) because she wasn't acting herself. She was drooling, having difficulty breathing, vomiting with a faint meow. I was so scared seeing her this way so I immediately called Hillside since they are open 24/7. Normally I like to research new places before I make a decision to visit. But, I felt like every second counted at the time and I just rushed to the facility so Roxy can get treated asap (I called prior to arrival). Once my husband and I walked inside, the front desk representative asked for a $300 deposit so I gave her my credit card. Then they gave me paperwork to fill out. MY First impressions... This facility doesn't care about the well-being of my kitty (if I put a rush on getting her there to ya'll, you need to rush to get her to the back. I can fill out the paperwork while you start working on her)....Also, everything Dr. Cagle, DVM had to say about Roxy was negative. She gave us no hope, but steadily kept asking about money. She kept asking my husband and I, "how much money are we willing to put into this?" Then she kept saying that there are no guarantees if Roxy will make it, and if we spent the estimated quote of $2,625- $4,605. We told her to proceed with the xrays and blood work. Once the results came back she said its a possibility Roxy could have diabetes, congestive heart failure, cancer, and/or thyroid problems... Here's my question, how can a Doctor throw out all these pre-diagnosis with lab results and xrays??? Based of your knowledge and experience, give me some better feedback! Also, she gave us two options: euthanizing Roxy, or hospitalization. I sat there in that chair, and I cried and cried. There is nothing like trying to have some faith in hoping for a better outcome, while being told All negative feedback..She showed absolutely no remorse! My family don't have $5,000 just sitting around. Dr. Cagle came back into the room pressuring us about the two options she gave. Here mood and gesture gave us the vibe that she was tired of talking to us about it. My husband and I both work, we were willing to setup a Payment Plan (anything for Roxy). She is our family. Also, if this clinic cares so much about animals, they need to find better ways to show it. I understand some clients may have burned their bridge with paying their balance in the past, but you shouldn't treat every client in distrust. I could've went to the new vet clinic with my guards up after the lack of knowledge Dr.Cagle given, but I had to put that negative energy aside and focus on Roxy. Its all about her in the end. It should be against the law to turn pets away in an emergency setting, just like it is in a human emergency setting. I am so glad my husband told me to calm down and grab Roxy so we can go. We are out of $527, restless days and nights, stress, and we haven't been eating. Dr. Cagle stressed me out so bad, I keep running to check on Roxy every time I hear her move or meow. I just want Dr. Cagle to know that Roxy is still alive. In addition, word of mouth is still the best way to advertise, and I will make sure to share this horrific experience with others. I wouldn't want anyone to feel the way I felt.. HELPLESS!
Seen a Veterinarian here on Wednesday was not told a solution or what's wrong with our cat which kept getting worse to point of by Friday we had to bring her back at which point we seen a different vet and if course they have a different answer (at least he had one) but they were unwilling to waive second office visit fee. Now don't think I want something for free. We paid 190 the first night and now they want 200 more. I didn't ask for everything to be waived on 65 office visit. We were told there was no manager or supervisor on site but when I said this was unacceptable miraculously a "owner" came in to tell us they can't waive it because it's a different vet. Horrible customer service and definitely do not strive for client satisfaction like thier card says. AVOID AT ALL COST unless your willing to throw money at a problem till they get lucky
Landed in Dallas with my two Siamese and noticed my female had a bladder infection. Its 8PM and I didn't know any vet. Found Hillside on line and called. They had me bring her over and took care of her right away. Checked her for stones and did the whole urinalysis thing. She's fine now. They have also diagnosed my other Siamese with early onset of urinary failure and are helping me through finding food to help him out. Having worked in a vet clinic, and living next door to veterinarian (in my hometown), I find this clinic very good. They are caring and take time to help understand your pet's condition and how to take care of it. They are also very affordable! My cup doesn't runneth over right now, and I was worried about affording the visits. I am thankful I found them!
idiot killed my dog. dixon bain was such an idiot. my dog got sick, I took him in, asked for every test in the world to be done. he said there was nothing wrong. I took him back several times, then he said he had liver cancer by feeling his stomach (no X ray). I had taken him in with head pain, he said there was no way to see inside a dogs head. Ended up it was an infection that got so bad it killed him, and you CAN SEE INSIDE A DOGS HEAD - WITH A CAT SCAN OR MRI. DON'T GO HERE!
Unbelievably Callous!!!!!. My kitty was hit by a car this morning. I heard the screeching of car tires, saw my kitty airborne, then hit the pavement twisting and writhing..... He ran off to the neighbor's yard, but was obviously limping and in shock. I was in my robe, no shoes, nothing.... I ran to him, got in the car, and drove straight to Hillside. The first lady who saw me immediately took my kitty to the examining room. The female at the front desk immediately started going over estimated COST and when I explained that I did not have my purse (money) with me, she said "Just go home and get your money". GO HOME AND GET YOUR MONEY. THIS is the first thing said to me as I stand in the lobby at 9:00 am in a robe with blood and dirt on it, my kitty having just been hit by a car. I don't know. YOU DECIDE IF THIS IS CALLOUS. (And yes, I HAVE the money and I paid the vet bill) I would say that SENSITIVITY TRAINING should be the FIRST THING that is administered to the female at the front desk. And I am NOT some person who walked in off the street with an injured feral animal. I AM A REGULAR CLIENT OF HILLSIDE. They have been caring for my kitties for OVER A YEAR - and THIS is how I am treated in an EMERGENCY SITUATION? "GO HOME AND GET YOUR MONEY." How absolutely, positively, totally, and completely, UNFORGIVABLY CALLOUS and PATHETIC. While the actual vets that have treated my kitties over the past year have been very kind, this type of behavior by anyone at the front desk is just INEXCUSABLE!!!!!!!
Pet Rest Memorial Park & Crematory. Did some research on pet cemetery and crematory referral from Hillside VC...QUICK, RUN, & FIND A DIFFERENT PLACE! Pet Rest Memorial Park & Crematory has a bad write up and many bad reviews. Before reading the reviews, I called the place and spoke to Rick...somewhat unpleasant person to talk to, and he wanted an extra $100 for me to give him to have a private cremation for my pet dog. Furthermore, there will be no documentation and no assurance that I will be getting the right ashes of my dog. Rick told me that I just have to trust him, and that I am not allowed to stay for the creamation process to finish and wait for the ashes of my dog. Lucky me, I was able to stop Pet Rest from picking up my dog from Hillside VC and I was able to find a reputable, professional, and compasionate place to do the cremation. Unbelievable!
Client for three years and very happy. I take both my dogs to Hillside and have had nothing, but good experiences. Their hours make it super convenient to schedule appointments around my work schedule. Also, for the area, their prices are pretty competitive. We primarily see Dr. Huskey, who is great at explaining things in plain English and is incredibly capable. My dogs are pretty healthy, but one has required a major surgery. She talked me through it and made me feel at ease. She was also good at explaining the cost-benefit analysis of what my dog needed. They do not offer any discounts for rescue pups, which I see as a drawback. However, when I've used the mobile PetVax place to save money on vaccinations, then submitted the records to Hillside, they've never given me a hard time about it. I've never boarded my dogs there as I don't like the idea of them being confined in a kennel 24/7 save a few brief potty breaks. However, this is likely the set-up at pretty much any vet, which is why I use a facility dedicated to boarding (Barking Hound Village, which also has super convenient extended hours).
No Sympathy!. I am a teacher near Hillside veterinary clinic. We are often brought animals that are found on the playground, many actually dumped. Recently I was brought outside where a cat was found. It was obvious that the cat was not well. We were able to get it contained in a pet carrier, called a parent, then drove it to the clinic. The full story was explained to the clinic. They decided that the cat needed to be euthanized, which I believe was an accurate decision. The parent then came back and told me the cost. After thinking about it I was outraged. The clinic knew the situation. I understand paying for the cost of the medicine, but not for an "office visit". The clinic was aware that we were trying to help an injured animal that did not belong to us and we had no way to find the owner. Their policy should be to consult the necessary people and then determine the charge. I called the office three different times, one to check on the cat, and two to discuss the charges. Please be aware that this is not a clinic that treats individual cases, but treats every case as a number.
GO TO A DIFFERENT CLINIC!!. Our experience with this vet clinic was terrible. During our dogs week long treatment there, we were treated with unreliable and untrue communication regarding our pet's status, medical advice that was inaccurate, and witnessed unkind treatment to boarded dogs. Do not be fooled, as we were, with the convenience and front that is given from the doctors, technicians, and others at this clinic.
i have the luckiest pets ever!. i stumbled across hillside 8 years ago when i first moved to dallas. i was shocked to see that my dogs had fleas and ran to the nearest clinic i could find. the staff assured me that this was a big problem in the summer, and i was not alone. they even taught me about a few options for getting rid of them ASAP and keeping them off. when my pets were due for shots, this was the first place i came to. my first vet was dr. potter. she is amazing. there is not enough room for me to sing her praises. she has even come to my house to give vaccinations to my cat that turns evil the minute we walk in the door. she hugged me and cried with me when i had to put one of my babies to sleep. most recently, she has been helping my oldest baby with an auto-immune disease. her assurance and kindness and knowledge is not only helping my baby, but is keeping me calm and sane, too. and, because she does have to have a day off every now and then, i've come to know this kind of care from all the doctors here. how could i ever go anywhere else? i understand now why they are so busy. but i'd rather wait for the best than settle for anywhere else. thank ou, thank tou, thank you hillside. you truly do an amazing job. thank you for all the care and compassion you show. and thank you for the newest additions to my family- while the kitties can be brats sometimes, they bring so much joy. and guess where they're going for shots? dr. potter, of course!
Hillside Veterinary Clinic Is Awsome. I love Hillside Veterinary clinic! I recently adopted a dog from there, and they were so helpful in making sure he was a good fit for my family and I. His name is Austin, and he is the best dog anyone could ask for! All of the staff at Hillside were so great and informative about preventatives he should be on and what his annual vaccine schedule should be! Alot of the staff even call me to check up and see how things are going! I strongly reccomend this clinic and I really respect and enjoyed the entire staff!
We have been using Hillside's vets for 13 years, they are awesome!. This clinic is awesome! We have been using them for 13 years, and we love them! Our pets have gone to all of the vets: Dr. Bain is very sweet and always sees are pets; he has stayed late on a couple of occasions for us. Dr. Chritton is very thorough and kind to our pets. She answers all our questions (even the silly ones!) and personally ensures our pets are cared for when they are in the hospital. Dr. Potter sees our kitty with a heart problem every 6 months and she also does our cats declaws (13 years we have had 4). She is a terrific person and an excellent surgeon. Dr. Huskey is great! She truly loves our pets and our family; she greets us with a smile and is comforting during difficult times. Last weekend my sister's cat became deathly ill. It was on superbowl Sunday and my sister's vet was closed. I called Hillside, spoke with Dr. Claybrook and told her about my sister's sick cat. Despite Dr. Claybrook's schedule being completely booked, she did not hesitate to say, " tell your sister to come on in, I'll make sure her kitty is cared for". And she did! She stayed late (she missed half the party she was hosting at her home) to save "Squirt's" life. The people at Hillside are truly the most caring, compassionate and talented vets we have ever seen. We will never leave them: they take care of our family!
Love this clinic. I've been using Hillside since I moved to the city of Dallas (about 4-5 years ago) and would highly recommend them. Hours, responsiveness and just general care has been about the best of any clinic I've ever used. I mostly see the same vet, who I really like, but with 3 kitties, stuff comes up. In the 3-4 "stat" appointments, I've been happy every time.
Fantastic vets, friendly service, great hours. Hillside Vets are absolutely wonderful. They have taken care of my fiance' and I's four dogs and done a great job with every one of them. One of the dog in particular is sort of a health disaster. She had an emergency last summer (got bitten by a friend's dog) and they were wonderful both in her care and in calming our fears. She also had to have a complicated knee surgery that went very well. I would trust them with any animal. Their reasonable rates and extended hours also make it a lot easier on working couples.
Great Vet Office. A friend recommended this vet to me when I got my cat since he had been going there with his bassett hound for years. They're really great and I love that they're open late and on weekends. I've also had an emergency with my cat when we were out of town and they located an emergency vet clinic near where I was and talked with me until we got there. I've also never had a hard time getting in for an appointment or been kept waiting more than a couple minutes. Everyone I've dealt with has also been super-nice.
Amazing Service - Best Vets Around!. We were fortunate in that we stumbled upon this vet office when we were looking for a place to take our first puppy to, now we are on the third puppy that we take there and each and every time that we take our pets in for care we leave feeling like every member of the staff truly cares about the well being of our pets. We have moved several times in the past few years and no matter how far away we are we continue to drive to Hillside because of the amazing treatment.
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