Main Navigation

10 of 26 reviews for

City Vet

Reviews from Citysearch

Doesn't Recommend

Don't even bother the calling the Uptown location. A co-worker of mine uses this place for the daycare. She has one of the employees as a friend of her's on Facebook and had nothing but great things to say about the prices, facility, staff members, ect. I recently adopted my ex boyfriend's lab mix and called yesterday to get some prices. I should have just emailed the girl my co-worker knows because the girl that answered the phone, Gwyneth, gave me the go around for probably 20 minutes. My friend told me the place was always packed on Monday's so I thought waiting to call mid-day on a Tuesday was a pretty good to call. The girl answered and sounded miserable. The more questions I asked, the more she kept stuttering. What should have been a pretty basic 5-6 minute conversation lasted me I kid you not 20 minutes. I tried not to let this be the defining factor but when I asked if I could take a tour I was told no. No reason, just a flat out no. I hung up and told my co-worker who in turn sent an email to the girl she knows. 5 minutes later the girl emails us back, apologizes and says that if I want to come by around lunch on Thursday or Saturday she'd walk us through the place herself. I'm not normally one to get on these forums and complain, but how did I get all my questions answered in 5 minutes via email but the person on the phone had to take 20 minutes? I've heard from other friends and neighbors in the area that the place has a great business plan, but it's either something with the doctors or staff members. Dogs come back filthy, the prices are unreasonable, and the staff seems incompetent. The only reason why my neighbor took his dog there despite being the on the losing end of several dog fights ( they tell you it's closely "supervised" Michael Vick might as well be on the payroll) was because the same girl my co-worker knows pulled some strings and got him some free services, but also the dog seems to genuinely like this person. I'm still not sold about taking my pet, but hopefully this girl is all that I'm told. Would you rather pay for the business or the customer service?


0
March 03, 2010
Doesn't Recommend

Anywhere but CItyVet! Don't take your pet!. The first time I took my dog to city vet was immediately after adopting him... I took the dog to CIty Vet to get a check up and his vaccination shots -they told me to come back after 2 weeks for the booster shots and to get him neutered. The day before the next appointment (2 weeks later), I received a letter and a call from City Vet telling me that the SHOTS they had given my dog 2 WEEKS EARLIER were EXPIRED! City Vet went on by telling me that they needed to be re-injected! (BTW, the tone of their announcement through it all was as if it was something that happens all the time... "oh yeah, we'll just gove him the shots again.. and their is no harm") The absurd part of their little script was to let me know that I wouldn't have to pay for the new set of shots!! WOW WOW... I was so revealed and thankful that I am not dropping another $400 for City Vet's mistake... I was so happy that I screamed at them that they are lucky I am not suing them! At the very least, the shots make the dog feel sleepy and dizzy and sore... Luckily he didn't die from it.. because guess what? The expiration date is there for a reason... I hope Dr. Cannon drinks a bottle of Milk that's been opened and sitting in the kitchen for a year and see how he takes it! Worst of all was that it to them 2 weeks to find out the mess they had caused!! The fact is that the incompetence from all ends should gove enough for the Vetinary Board to shut the place down and revoke every license in that mess that they call "City Vet". No to mention the unfriendly and psychotic "Moni" who answers the phone and can't figure out how to send an email and intentionally pi**** off clients carelessly.. Actually, she is helping me in sending the message about what a HORRIBLE HORRIBLE PLACE CITY VET IS and WARN PEOPLE NOT TO GO TO ANY OF THE CITY VETS IN DALLAS OR ANY OF IT"S AFFILIATED BUSINESSES!


0
January 07, 2010