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17 of 23 reviews for

The Ritz-Carlton, Philadelphia

Reviews from Citysearch


Best Service in Philadelphia, Period.. I had my wedding this past Saturday at the Ritz Carlton. My wife Wendy and I had such an amazing day thanks to the Ritz Carlton and the wonderful staff, I just had to spend a few moments to express my gratitude and mention a few special people who really stood out. Staci Gussis was the very first person we met at the Ritz Carlton. I remember walking into our initial meeting being frustrated and burned out by looking at other venues in Philadelphia. Staci greeted us with a warm smile and instantly disarmed me from my bad mood. She was so attentive and encouraging, we made up our mind to go with the Ritz Carlton within the first 10 minutes. She stopped by our wedding several times on Saturday to make sure we were ok. Susan was our event coordinator, from our very first meeting with Susan, she treated us like we were her only clients. She was always so thoughtful and patient with all of our questions. Everything we envisioned Susan made happen, she delivered on every aspect and was mindful of the smallest details. Susan exemplifies the Ritz Carlton brand in everything she does. I have 100% trust in Susan and she is the first person I will call for future events or parties. At the end of the evening, my photographer who has been doing wedding for almost 20 years said he’s never seen wedding go so smoothly. Wendy and I could not be happier thanks to Susan. Susan was constantly making herself available for anything on Saturday, but more importantly over the past year. Brenda also made herself available throughout the evening and whenever we were on the property, she reminded me that the staff was here to make our day special and to let her know if we needed anything at all. Although I have not had the pleasure to work with Brenda as much as Susan, Brenda was always attentive and engaging. Jerry was our Banquet Captain and executed the evening with flawless precision. He engaged our guests with charisma and completely answered every question; making everyone feel important and special. Jerry’s service is crisp and sharp, exactly what you expect and hope for from the Banquet Captain on your special day. Robert was our head waiter. Wendy told me during the course of the evening she felt like the President and Robert was her Secret Service detail. Robert serves all his guest in a caring, gracious and humble manner, but he really went above and beyond to make my Bride feel extra special. All of our guests commented on Robert’s excellent service. Hubert was our waiter and was focused on providing great service to all our guests. Our bartender Ramzi did a fantastic job. He was professional, friendly and charming, his service and personality truly added to a wonderful night. Chef Patrick and Chef Laura stopped by at the end of the evening to make sure all the food was what we expected, which were really appreciated. All of our guests, ourselves included, thought the food was 5 stars. I’m not sure this falls under Meeting and Events, but Eddie from the Spa is top notch! Eddie has been helping Wendy with the correct color and style for her hair over the past few months. Eddie did her hair for Saturday and made her feel like the most important person in the world. I didn’t think Wendy could be any more beautiful, but Eddie worked magic. Once again, Wendy and I just want to say thank you to everyone at the Ritz Carlton Philadelphia for a perfect and memorable wedding day.

May 04, 2012