How to lose customers.. Now I've had three sorry times at Max's. A friend got sick from the food, I was served dried up dark colored off tasting pastrami and the maitre d' refused to seat me when I was up next in spite of a room full of empty tables. He said he had to first write down the names of all the people in line and I'd have to wait until he did that and then wait again until I was called. I left. Whatever happened to good service? It is astonishing how many people put up with this kind of treatment. The maitre d' seemed overwhelmed by his job and was testy in his manner. Bad public relations!
Horrible Treatment. We used to enjoy this restaurant. My wife and I ate here at least 10 times a year for at least 5 years. Max's served excellent NY style Deli food in a convivial setting. Our last 2 visits have been so disappointing we do not intend to return. Management of this particular Max's has changed, and both food and service have both gone downhill. My wife, her sister, two friends, and I ate there last Saturday. Three of us ordered salads which were subpar. The greens were not fresh and tasted like they had been pre-packaged. Only one of us was satisfied with his meal. The service was also subpar. My sister-in-law did not like her wine, and asked to exchange it for another choice from the wine list. When we received our bill, we were told that the Manager and Assistant Manager measured the wine in her first glass, it was less than half full, and we would have to pay for both glasses. I saw the wine glass when it left our table, and I don't think that's true. On our way out of the place one of the managers smirked at us, and that infuriated me.
Arrogant Awful Service. Horrible greeting by staff, horrible treatment by manager, insufferable arrogance. Save yourself some trouble: Go to Jardin and enjoy the experience instead of being treated like the cattle these people believe you to be. Feh.
The closest thing to a Kosher deli in No. Cal. I was born and raised in NYC, but have lived in Cal for 42 years. Aside from Cantor's in LA, Max's comes closest to a NY Kosher deli like the Stage deli on the west coast. For a time they had that crappy lean pastrami that was dry and tasteless. They finally got back to the real thing. There is no such thing as lean pastrami. If you want that crud go somewhere else. Max's makes no apologies for their style of food, generous helpings, varied menu, and fast service. If you vant romance go to Absinthe where you can get looked down on and sneered at or just ignored by the waiters if you aren't a wine expert.
Forgettable. Max's, an upscale diner, was just an average restaurant. It was close to our hotel, which made it a good choice. The food and service was just average. However, the giant mushroom appetizer was very good! The menu is versatile and the dress was mixed. Some people were in jeans, others in khakis. We were first seated in a booth by the bar, which was noisy, so we moved to a move private booth where we had an enjoyable family meal.
Horrendous service, and they nickle and dime you!. Absolutely horrendous. I had to pay extra for potato salad and extra for a pickle. Im not cheap but, after paying 16.00 for a sandwich. I mean come how much does this stuff really cost. I also have complained to the mangement and they are rude and could care less. I use to like this place, but no more.
Something For Everyone. Great spot for a before and after stop to the Opera.I especially enjoyed the wide selection of menu items, and found the menu prices fair for the the city.Service was good,after taking into consideration that everyone around us was in a hurry,because they couldn't manage their time and stressed out the staff.Nobody's perfect,yet I truely enjoyed my experience in your establishment-See Ya Soon-jjj
If you care about your arteries.... They aren't ashamed of it, in fact they are proud of it, but this is the most fattening restaurant around. Portion sizes are HUGE and the fat content is out of control. They aren't very nice to their waitstaff either... Oh, and for the food, the prices are AWFUL! I could have opened my own box of butter for a lot less.
They no longer have the Chinese Chicken Salad Lite. I used to come to Max's Opera Plaza at least once every two weeks to either eat in or take out. And I always got the Chinese Chicken Salad Lite. I know for a fact that this was one of the most popular items on the menu. Well according to a waiter this salad simply takes too long to make and they got rid of it! Nothing at Max's is healthy now. If that doesn't bother you that enjoy. The restaraunt is not dirt cheap and not outrageously expensive. Your bill is going to run around $30 for two people. The portions are huge and the desserts are devine. The Seven Layer Cookie and the Carrot Cake are wonderful treasures.
Good food- not great- and too expensive. The sandwiches are good and HUGE so very easy to share- but it is WAY too expensive for the kind of food it is. It's a good place to go before a show because they'll make sure to get you out before curtain call, but I'm sure you can find a better and cheaper place close by.
Famous Reuben Sandwich. I explained to the waitress to make the Reuben with pastrami because I don't like or eat fatty meat and the pastrami had been historically lean. I was served a fatty, gristly Reuben sandwich. I was able to salvage a percentage out of 1/2 sandwich. I then asked her to just make 1/2 Reuben for me to take home with lean meat. When I got home I discovered I was given two pieces of bread and more fatty pastrami, no Reuben. I called and spoke with the manager and she told me that I needed to order lean and suggested it was somehow my fault. What part of English don't these people understand? Has service and food quality become so poor at Max's that people are expected to accept whatever is served!
maybe if you're local + lazy. i live in the building, so i eat there when i get too lazy to cook or walk somewhere else the food's decent and you do get large portions (no room for dessert) so splitting meals works best otherwise, you could cook for yourself and do as well or better slider's makes much better burgers for less the take out guy told me if i took it cold and microwaved it for x minutes, i'd save $2 and he said that's all they do, microwave it they have the warning bout how their take out sucks max's rules of service are fun and all, but, honestly, who's gonna call the employee on any of these - technically, max owes me a couple free dinners, riiiiight
great food, large portions, good value!. when i'm in the mood for a good burger, i always think of max's -- i don't care about all the other strictly "burger" places. nothing beats the size, taste, and value of those at max's. not to mention the other items on their extensive menu. if multiple people in your party can't agree on a cuisine, go to max's -- they have everything from salads, deli sandwiches, pasta, american, and more.
User review by deja_vu. Good food, but a little over-priced--$33 plus tip for a meat loaf dinner but then that includes salad, dessert and split charges. You can save those charges by asking for a separate plate, instead.
A little over-priced. There are many over priced diners in California and Max's is certainly one of them. Portions are indeed huge, but the quality is mediocre and the price is still high. Except to pay over $10 for a sandwich here. They have recently closed a location in SOMA - so hopefully people are starting to realize that the place is often a ripoff.
Piled-high sandwiches, gigantic desserts and singing waiters glamorize this souped-up deli in Opera Plaza..
This New York-inspired restaurant features singing waiters, many of whom are training for the stage at the nearby San Francisco Opera House. The fledgling vocalists lend a festive, entertaining air to the bustling dining room, which draws an eclectic assortment of out-of-towners and pre-theater diners. The straightforward deli menu features maximum portions--sandwiches stacked high with corned beef and pastrami, overflowing potted brisket of beef and big gooey desserts and sundaes.
STAY AWAY!!!. Althought the food is plentiful - don't ever come in to get take out. It is as expensive as being served, but the portions are MUCH smaller. Complete ripoff. When I asked to speak to the Manager, he couldn't have been more disinterested in my concerns or opinion. He was downright dismissive. I'll never go back. For my money - I'd go to East West Deli on Polk Street. They are much nicer to their customers.
Scrummy DESSERTS. The food, especially the desserts, are exceptionally great! If you don't like the food, its not because the food was bad, its because you just don't like the menu item.