Purchased watch under warranty. Brought in watch for repair. 2 weeks later get a call asking me to prove purchase from Macy's. They say they do not verify, that I have to do the leg work by calling customer service and requesting proof of purchase. THEY CANT CALL THEIR OWN DEPT?? So I make the request. they DO NOT send me the proof. Ive called and left FIVE (5) messages for manager attempting to inquire what to do next, but in the meantime, their watch dept calls me and very rudely reminds me my watch has been there waiting, SIX WEEKS now! I still have not had a returned call, still have not received proof of my purchase and Im out 1 very expensive broken watch. NO MORE MACY'S, I will never buy any thing from you again, I will make sure the people I care about will never return. I am a GM of a health club that has been privately owned for 30 yrs. I LIVE AND DIE BY CUSTOMER SERVICE. Too bad stores like Macy's get away with this. Must be nice...
From a "Miracle on 34th Street" to malls in the 'burbs, this is middle-class America's own department store..
In 1857, R.H. Macy opened his eponymous dry goods store in New York City. The tally of his first day's receipts: $11.06. These days, under the aegis of Federated Department stores, Macy's anchors malls coast to coast, tallying millions in yearly sales.
Macy's is every shopper's department store, located along the retail spectrum between Sears and Nordstrom. Crowded displays boast second-tier labels: Lauren and Polo by Ralph Lauren, Reaction by Kenneth Cole, Allen by ABS. The shoe department features many upscale selections: Via Spiga, DKNY and Martinez Valero for the ladies and Cole Haan, Skechers and basic Bass loafers for the fellas. Otherwise, rely on staples: Wamsutta sheets, Royal Velvet towels, Clinique cosmetics, Gold-Toe socks and Carter's for kids.