American Laser Center/American Laser Skin Care. This company has very low quality of customer service as well as their management. As of 12/08/2011, ALC(American Laser Center)has filed for bankruptcy protection. Please be careful if you are still going there to buy anything from this company.
DID NOT WORK! But nice staff. I should have listend to my gut feeling about this place. LEGAL DISCLAIMER: I am not a doctor or expert in this field. This is just my own personal opinion of the service I recieved. Dermabration treatment: Wast of time and money. I could get a better exfoliation from an otc face scrub. No exaggeration here at all. What a joke, the machine blows Silica at you and is vacuumed up. All it did was leave dust on my face. No exfoliation at all. (and I had them turn it up full blast). Way too expensive. No refunds at all! Laser treatment: Had this treatment for my face. No results at all. They said it was a "gauranty fix", Yeah right, I asked for a small refund because it did not work (they agreed it did not work) They said no. I pushed, they still said no way. Get it in writting next time. Go to a real dermatoligist not some spa laser center.
Great service!. I am very pleased with the service received, thanks to Bernadette D. She is the sweetest person and makes my experience a great one. After over a year of treatment, I just started to see some results. Keep up the good work Bernadette and hopefully I will get rid of it all. I recommend to try Bernadette because she is just a breath of fresh air!
Overall good experience.. I've been doing hair removal treatments since the year 2000 in different facilities and nothing has worked well for me until American Laser Centers. I have referred personal friends and I myself have signed up for new packages after happily completing other packages with them that I started in 2006.......This means I have experienced both the new and old management and seen the new laser technologies cycle through the door throughout the years. They are always getting new equipment and keeping up with the times. Overall, I'm happy with the place. Electrolosis in other facilities never worked for me and was painful (I don't even know if anyone offers electrolosis anymore.....if they do then don't bother). A couple other laser facilities caused me to blister and burn. However, at American Laser Centers I've done full legs with great results (about 97% hair loss permanantly) and various other parts of the body with about 80% hair loss. My treatments would leave my skin a little pink for 1-2 hours and that is the only side effect.....the treatments were generally comfortable. Here's the thing, you can't judge your results until your package is over. You have to stick with it. The only problem I had with the old management was the difficulty getting anyone to pick up the phone or answer my messages. With the new managment, my calls are always returned quickly if the phone is not picked up right away. This place may be expensive but it is in their best interest to get you good and fast results. Places where you pay per treatment want you to keep coming back for treatments. American Laser Centers wants to get you results asap so you don't have to use their free warranty.......yes there is a warranty! And.......I like the staff at American Laser Centers.....all are licensed nurses and all are professional, friendly, and working hard to get your hair to never come back.
Roxane Is Super Cool!!!. I signed up for service several months ago and have found the treatments to be very effective, and Roxane the girl who treats me each session is super cool and I look forward to seeing her again.
This place is a sham. I've been a client of American Laser Center for 2+ years and have seen none of the results they initially guaranteed. I am sick to think of the amount of money I've already spent and the money still owed, and I'm not even done. I am going to do whatever it takes to reclaim lost damages. Do not use them, they are only in it to make money, it does not work here, please find a reputable clinic.
WHATEVER YOU DO- DO NOT GO HERE! If only there was a 0 rating.. This place is AWFUL. I did a full cycle of Velasmooth (cellulite treatment) and laser hair removal. Completed all velasmooth with NO result (2K later). Friend bought whole body laser hair package 2 years ago and after 12 bikini sessions she still has the same amount of hair! She's spent 6k and endless hours for nothing. I went elsewhere and after 5 treatments I have no hair. I made the MISTAKE of purchasing a forearm package (prior to speaking with her) but will be looking to get a refund based on her experience and the fact that they charged me TWICE what I could have paid at a reputable company. Do your homework and find a place that has top notch lasers. They use IPL which is not the best for hair removal. This place is a joke. Plus, they've closed several of their LA locations and have a class action suit coming.
horrible horrible horrible. I want to kick myself for not doing the research before hand. I agree that the positive comments sound like they were written by the staff. Im sorry but I have been researching on reviews of ALC all over the country and about 99% of them are 1 star. That is not a coincidence. I have had so much trouble with this place and for the amount of money we spent you would think they'd treat their customers with a little bit of respect. I signed up for velashape in a location where the manager told me that they would be getting the machine in a couple of weeks. I kept calling back to see if the machine had arrived until one of the staff told me that they had no idea when it was supposed to arrive. That was back in October of 2007, it is not August 2008 and they still dont have the machine. Basically I was lied to. Since I paid for the service I had to switch to another location further away from my house- and that took ages. I had to call 8 or 9 times for them to finally send my file over. It seems to me that transferring a patient's file to a different location is about one of the simplest tasks that a person can be asked to perform, but apparently it is too difficult or complex for the staff at alc. I am so fed up with them I wish there was something I could do to get my money back, if anyone has advice, please let me know. Bottom line- dont sign up for any treatments with ALC they are rude, incompetent, and money hungry. They dont care about you at all.
Much better now..... I was on here looking for a place to get my hair done and I saw American Laser pop up...I can't believe the mixed reviews although, as a patient, I can relate. I signed up at the Beverly Hills location 2 years ago and had the absolute worst experience. I could never get an appointment. Nobody ever answered the phone. The managers were always getting fired or quitting or something and there was always a different nurse treating me. It was really bad. I ended up changing to Pasadena. (That's one good thing I can say about the company is that it is really great that I could transfer my sessions to another location!) Anyway, my experiences at that location have been much better. They don't change staff and I always get the same nurse, Carole. It's just night and day from my experience in Beverly Hills. I'm very happy I transfered and I'm happy that all the people in Pasadena have been so nice to me and taken really good caer of me! I'm pleased with everything over all.
Very clean, and nice. I am giving 5 stars based on the experience I had with this company so far. My mom and I both won gift certificates at an event we attended and we decided to look into it. I do think the prices were high but I felt comfortable with everything and I'm excited. My mom went to the clinic in La Jolla and she said her experience was not that great but I've been treated nicely every time I've come to Pasadena. I hope the treatment I've received continues because so far, I have absolutely no complaints!
Agreeing with AngelSoul 100%. I totally agree with AngelSoul. Although I live and work in Pasadena, just one block from their center, Ashly, the "manager" 's attitude and rudeness finally drove me away from them and to the Beverly Hills branch. When my first sets of treatments was over and I expressed my dissatisfaction with the results (contrary to my previous laser treatments on older laser machines elsewhere), very smoothly I was tricked to get another deal with them! Seemingly behind Ashley's back I was offered a "very good deal" on more body parts on a different type of machine that was supposedly more effective. It turned out that not only they didn't have the machine working at that time, but also in the next few months every time I called them, I heard another excuse ... And regarding the effectiveness of the treatment, in my personal experience I didn't see any evidence of their claims on new, more effective technologies, that works on fine and light colored hair ..., after almost 2 years of treatment with them!
Stay Away. This is the first time I have written a complaint, and I am doing this to warn others. Stay away from this place! This company deserves a negative rating. They lure you in with a $300 coupon that everyone wins, pressure sales you, the laser machines are very painful contrary to what they tell you, they don't return phone calls, Ashley the manager is very rude and has an attitude problem, it is almost impossible to get an appointment, they are always overbooked and you end up waiting almost an hour for treatment, the staff is inexperienced, and many people have gotten burned by the lasers. The positive reviews on this site all sound similar and sales pitchy. I suspect they are employees of this office trying to get their rating up. The corporate customer service center doesn't return phone calls either. Do a search on the internet, google American Laser Centers ripoff or scam. Do your research, save your money, stay away from this horrible company. They should not be in business and what goes around comes around. They need to be shut down.
Very Excited!. I started my treatments back in 2005 and although it was a long process, I couldn't be more pleased with the results and treatment I received! I don't ever have to worry about my back hair...EVER!!! Amazing!!!!!!! I am a little upset over the complaints I read here. After going in for treatments for so long, I feel like the staff and I are more like friends and I can't understand how any of them could have ever acted the way these other people are claiming. I've developed relationships with all of them! Ashley Is wonderful and beyond sweet and she can tell a joke like nobody I've ever heard!!!!! She cracks me up! Carole is AMAZING and very insightful! Melinda was great and I really missed her when she left. Debbie is funny and gives great advice! I'm so curious about thes stories because I can't imagine these ladies being anything other than pleasant and helpful. It makes me sad and I hope they never come accross this site and see these things. I've had an incredible experience and all of my hair is gone! I'm excited and I will definitely be keeping these ladies on my Christmas card list!
Friendly Staff. I just signed up for Lazer Hair Removal and a treatment called Amerismooth which is supposed to help with cellulite. So far so good. I've had 3 cellulite treatments and 1 lazer treatment and I can already see a difference. I really liked the office and the staff. The manager was so sweet and the nurse who did my lazer was great. Her name is Nicole and she was wonderful...I requested her for all of my future appointments and the manager arranged that for me which I thought was awesome! The girl who did my cellulite treatment was also really nice and knowledgable....her name is Laura and I loved her! Overall, my experiences have been more than I could have expected. I'm so excited and happy that I decided to finally do something for myself and I feel like I am in great hands. I have reccomended this office to my mother and my friends and can't wait for them to start their treatments. I love it!
NOTHING IN THIS WORLD IS FREE!!!!. I am so curious as to why some of these people are so unhappy with this facility...I think the staff is the BEST thing about this company! I've had treatments with a dermatologist before and you would think a doctor's office would have been able to provide me with great customer care and results but I got none of that! I won a coupon online and decided to give American Laser Centers a try. I met with Ashley (the manager) and I really liked her. I'm very self conscious about my skin and the damage I have on my face...I thought she was very sweet and understanding and she really knew what she was talking about and she made me feel hopeful. I did feel a little rushed during the paperwork portion but I'm an adult and it was my choice whether or not to read the material that was in front of me. After hearing everything she had to say, I really trusted her and felt I was in good hands. All in all, I had a great experience. After my 3rd treatment, I was concerned that I wasn't seeing the results I had hoped for and when I called Ashley, she asked me to come in so we would go over my file together. I came in and we consulted again and after we figured out what else we could do, she had the nurse there give me a complimentary treatment! I was so happy when I finished my package that I signed up for another service! I think a lot of these people who had unpleasant experiences should ask themselves if perhaps they could have handled themselves any differently. Perhaps they aren't innocent victims of a corporate scam but maybe a little on the foolish side.....Didn't your mother ever tell you...Nothing in this world is free!
Don't know why people are complaining????. I have been a patient with American Laser Centers in Pasadena for almost 2 years. I have had nothing but good experiences every time I've gone in for treatments. I was hesitant to sign up with them because I had heard some not so wondeful things about this company but when I went in for my first appointment, everyone was really nice! I'll be honest, my results were slow to come but the staff made me feel hopeful by educating me on the process. (I LOVE Carole!!!!!) I have since purchased many other body parts and I am really satisfied! It seems that there are a few unhappy people but I know the staff pretty well considering how long I've been going there and they couldn't be nicer! Ashley left for a brief time and that was really unfortunate but things have been great since she came back and everyone there is very sweet. I would definitely reccomend this place to my friends!
Great Place!. I've been going to American Laser for two years now. I've had great results! And anything that grows back within 2 years of your last service they remove for free! So really you're not paying for 6 treatments. You're paying for two and a half years worth of treatment, which they offer at a geat deal. Most laser places charge you at least $75 for each touch up and they don't guarntee that all the hair will be gone after your alloted 5 or 6 treatments. I got a bikini and underarm package for $1500. I made friends with the girl who treats me and she does my stomach for free everytime I go. They always have 20% off specials going on and even if they don't once you become a customer they hook you up with deals on additional packages. I didn't get any scars or have any bad reactions to the treatment. Just smooth skin with just a little bit of hair left, but they're taking care of that with the touch ups. Here's the only problem, which I feel the other people who wrote comments were coming in contact with. They often don't hire a secretary or front desk person. They usually have the girls that do the the treatments work the desk when they're not conducting a treatment so sometimes it can be difficult to get a hold of someone if it's busy and everyone's in rooms conducting treatments. But just leave a message and they'll get back to you. Most of the time I do get calls confirming my appointment, but basically just be a responsible person, write it in your calender, and rely on yourself to keep your appointment.
Editorial Review. Offers laser hair removal and skin rejuvenation treatments which target pigmented lesions, spider veins and help to eliminate fine wrinkles.
Scary don't go here. I made an appointment at the Brentwood location. They left a message saying a nurse had been in an accident and they needed to cancel my appointment. Another message is left saying that I'm actually not a client in the system so the appointment they made for me wasn't a real appointment, cause I'm not in the system, so they found a new nurse and gave someone else my appointment time. Another message, if you can get into our offices by 2pm we can squeeze you in. I called at 2:30pm.....they were angry at me saying they waited around for my call. I said, "I've been at work, I just got your message." Again they tell me I am not in the system so my appointment is meaningless....they need my creditcard info to make an appointment. So, they say they will fax paperwork to me to sign for them to process my credit card. I then decided to read the reviews before I signed the paperwork. JUST AS I EXPECTED. I called back and said I would not be going through with their services. They say they already processed my card. I retorted that was completely unethical, I hadn't given permission. Anyway, that's my story.
BEWARE OF THESE SCAM ARTISTS!!!. These people are professional SCAM ARTISTS!! Please beware?I faced a similar scam as the other reviewer. They lured me in with a $300 gift certificate that I won through a raffle. During my consultation, she rushed me through 8 pages of paperwork stating that she can squeeze me in if we hurried. After my treatment, they said I still had to pay since it was not ?part of a package.? However, she NEVER specified this restriction. When I had asked if there were any restrictions on the $300 winnings, they said no. When I proceeded to dispute the charge, she immediately called the police and accused me of committing a crime! Since I had signed the contract and they never gave me a physical coupon (only a phone call to inform me of my reward), I was obligated to pay. It appeared that she had this scam well rehearsed as this had probably happened to other unsuspecting customers. As the other reviewer stated, this company will mislead you in any unethical way possible to take your money.
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