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12 of 13 reviews for

Darque Tan -Los Angeles

Reviews from Citysearch

Doesn't Recommend

On The Fence. I have been tanning at Darque Tan since Robbie opened the first one in Houston, TX sometime in the 90's. It was always great in Texas! They even had a 24hour location! BUT..after moving to Beverly Hills, my opinion of the place has gone downhill. First of all, I buy a package and because they can see that I've been a member before, they didn't really hassle me about a bigger more expensive package. Mine was 18.88 a month. That was good. Then I got really annoyed by the constant upsale! Not all of the staff, but most, would argue with me about how many minutes and what bed I wanted. I'm 31 years old and I have been tanning here for years! If I want to tan in a level 4 two days in a row..leave me alone about it! They have this "always upgrade to the next level" theory...but not ONCE did they say after I tanned in a level 5 bed "do you want to go back to a level 1?" After a level's "do you want to do a level 4?" I say no I prefer the level 3, and some of them have flat out argued with me then rolled their eyes as they put me in a level 3. Then it's do you want the level 4?? OK. I'll take the level 4. Then the 5?? OK..I'll take level 5. Then wow..what do you know...?? For some reason after a level's " you want to do a level 5 again" It's not a question. It's them telling me what I want. (But isn't your whole theory about rotating the beds??) I'll say..I'll take the level 4 bed, and I get the response "the level 4 is not going to give you the tan you are looking for" REALLY?? Cause 3 days ago you told me level 4 was the way to go.. It's ANNOYING. Last week, they tried selling me some $200 lotions, I lifted up my clear Darque Tan lotion bag and showed them my lotions were full...but that didn't help. She kept going and going about the stupid lotion that I CLEARLY didn't need. Anyhow, long story short. If you're a Texan in Beverly Hills...don't expect the same customer service. Oh...and one of the employees (I won't say her name) likes to go home early and has straight up told me at 6:15pm on a Sunday (they close at 7) that I could only tan for 15 minutes instead of the 20 I asked for...then I saw her walking out of the door at 6:45. Boo!!

August 30, 2010
Doesn't Recommend

Cheap and Dirty. If you are looking for a cheap but dirty place to get a tan with terrible customer service, then this is the place for you. Today was my second visit to Darque Tan and my experience was very much like my first. First of all, I tried calling in the am to confirm that they were open. First the line was busy, then no one answered (there wasn't even an answering machine) so I gave up. When I arrived, there was no one at the front desk (which would explain why the phone kep on ringing). After 5 minutes someone showed up and escorted me to the Mystic Tan room. For the second week in a row, they were out of hair nets, so they offered me a foot net to cover my head! Room was disgustingly dirty, with a used towel on the floor. The guy who escorted me didn't even replace it, but handed me a towel the size of a dish cloth to use to wipe off my entire body after the tan. actually, come to think of it, he didn't get me the towel, i had to fetch it myself. After i disrobed, i went to lock the door, only to find that there was no lock on the door. Seriously people, you have people in their birthday suits in a tanning room, no one is manning the front door, so basically anyone can walk through the front door and directly into one of the unlocked rooms. I now uderstand why the montly cost of unlimited mystic tans at Darque is roughly the same as ONE tan at most other tanning salons (~$30). Here is how they save costs 1) don't clean rooms after each use and provide clean towels 2) employ one person - most salons have multiple people, so that there is always someone manning the desk 3) don't clean bathrooms 4) i'm guessing here..but quality of mystic tan doesn't seem to be as good as other places - can barely see my tan 5) only offer one level of mystic tanning - other places offer 3 levels 6) DON'T purchase locks for doors.

July 03, 2008