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13 of 18 reviews for

VCA University Animal Hospital

Reviews from Citysearch

Doesn't Recommend

UNPROFESSIONAL GROOMING/BEWARE IF YOU HAVE OLDER PETS. I have never submitted a negative online review before regarding a business in my 22 years of living in Dallas nor have I ever been treated with such poor customer service by a groomer here! I have 2 12 year old White Schnauzers. One is in excellent health but the other has had some complications the past year. With that being said, I no longer vaccinate him and it's important they have a groomer that is caring and attentive to the needs of an older dog. I AM ALSO A STAY AT HOME BUSINESS OWNER WHO KNOW WHETHER MY DOGS ARE TOO SICK TO BE GROOMED KORKI!!! Winston is totally blind so I am an overprotective pet owner due to that. I took my dogs to Korki last May for the first time and they did a good job. This was my 2nd attempted grooming appointment and , since last May, Winston had some minor surgery related to his blindness. Other than that, he's in excellent health. I spoke to Korki for 45 min conveying to her that, based on what he had been through he needed some extra TLC so as not to ruin his trust in grooming since he lost his sight. I also didn't want him left at the groomer for longer than 3 hrs. I was assured by her that he would be fine and to come on Wednesdays when it wasn't busy. After that conversation, I was called later in the day to inform me that they were having an office meeting the day of my groom appt. and Winston would be kept there a little longer than planned. Well I didn't feel comfortable with that and rescheduled for a week later for the reasons I wrote. I RECEIVED A LETTER IN THE MAIL FROM KORKI TELLING ME SHE WOULD NO LONGER GROOM MY DOGS FOR THE REASON THAT I HAD NOT BEEN THERE IN 4 MONTHS AND THAT THEY WOULD ONLY BE THERE UNDER 6 HOURS!!! SHE ALSO PUT WORDS IN MY MOUTH TELLING ME I AGREED TO NO MORE THAN A 6 HOUR DAY THERE. ALL LIES! AND SHE TOOK IT UPON HERSELF TO DICTATE TO ME HOW I SHOULD HAVE MY DOGS GROOMED WITH A MOBILE PET GROOMER! THE MANAGER AT THE CLINIC WAS SO NICE AND UNDERSTOOD MY FRUSTRATION SO SHE HAD KORKI CALL ME. SHE WAS RUDE, KURT AND WOULD NOT GIVE A REASON ON WHY SHE WOULDN'T EVEN TAKE MY OTHER DOG OLIVER. SHE HUNG UP ON ME. PLEASE DON'T BE FOOLED BY THIS PERSON. SHE IS UNPROFESSIONAL AND DOES NOT UNDERSTAND THE PSYCHOLOGICAL CARE FOR AN OLDER DOG. I WILL NEVER HAVE A GOOD THING TO SAY ABOUT THIS GROOMING FACILITY! THE VET IS GREAT HOWEVER! BEWARE OF THIS GROOMING FACILITY, I CAN'T WARN YOU ALL ENOUGH!!!!!


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September 23, 2010