Everyone is always so friendly and helpful. The owner has always taken time to say hello and has gone over and beyond with customer service. Natasha is amazing and I'm always happy with my results. She has a great energy and does a fabulous job!
I love Renew! The staff are always friendly and helpful and call me by name whenever I come in. I trust them with my skin care needs. Hoda is an amazing esthetician! She pampers me every time I come in. Heather and Summer have been great too with other treatments. Even the owner always greets me and asks how I am doing. Well worth a visit!
Heather is fantastic. I was nervous at first and now I'm hooked. She gave me just the amount that I needed to feel/look fresh without overdoing it.
I worked there as a laser tech. The Owner Louise Talbot Proulx makes all the staff write these reviews. It was very difficult as a tech to deal with the management and owner. They are crooks, liars and cheats. After a year I couldn't take it and got out of there.
I have been going to Renew Spa for about 3 years originally my niece referred me for laser hair removal I had laser hair removal done before at another place and did not get good results this time my results are amazing no more hair and it has been over a year! Also I go to Renew for Brazilian blow out which I have about every 8 months it awesome how silky your hair is my hair looks better now than it did in my 20's. I had Ervay lighten and put highlights in my hair and I get so many compliments I could not be happier. I also use there skincare products that Louise recommended and now I wont go without my B-5 Gel! I would recommend Renew Spa to Everyone!
Worst experience ever. Countless scheduling incidents, disrespectful staff and a rude manager with the least sense of customer service. If you have had laser hair removal treatments before, you know that it hurts, especially in sensitive areas (there’s a reason why they recommend using numbing cream). During my last treatment I run out of numbing cream half way through my legs that morning, so I didn’t have any cream on for my Brazilian. I though, ouch, this is going to hurt!. Well, I didn’t feel any pain at all. I mentioned that to the technician while she was working on my Brazilian and the answer I got was “that means it is working”. What? That was the first of quite a few no-sense remarks. She even had the nerve to make offensive comments about my body size. Excuse me? I didn’t believe my ears. Normally, the following days after treatment, hair in the treated area seems to grow back but it is actually falling off because of dead follicles. This time not a single hair fell off. To me that means that, either the machine was not working the way it should or the technician was not properly trained. I’m inclined to think the second. The technician, a pregnant lady, wasn’t even wearing protective eyewear. Not that I care much, but that tells you a lot about the level of training that Renew Beauty provides to their technicians. And if you think talking to the manager is going to be of any help, think again. The “manager” is rude, disrespectful and cocky. No matter how much they messed up you are never going to get her to admit their mistake, let alone offering an apology. Don’t waste your money, time, energy or patience. You are going to lose them all and go back home with the only thing you didn’t want, your unwanted hair. Way to go, Renew Beauty!
I've been going to Renew for LHR for the past two years, and I can't say enough great things about this spa. All of the technicians are wonderful, the machines are very nice (and have fans!), and the staff is always helpful. I began with the bikini area and had such great results that I'm now doing the underarm area as well. I've even referred girlfriends here. I highly recommend it.
I've wrote a wonderful review for this location before... HOWEVER, today was a huge disappointment with the manager, Luis, she was so impolite... As the new receptionist was helping me out (she was having trouble) the manager, Luis, interrupted us by saying "I'm the manager." not "How is everything going? Is there something I can help you with" Just stating the fact she was a manager to me. She didn't even ask me any questions she simply was trying to get me out the door, not knowing I hadn't set up my next appointment or answering my question about my groupon. She talked down to the receptionist and told her she was basically doing everything wrong right in front of me, a customer. I felt bad for the new girl. Then she stated "Oh so you're scheduling for an appointment six weeks out." again a statement not a question. I responded by saying "Oh, 8 weeks" and Luis replied "It's 6 weeks." with this look as if I did not know anything. I explained to her that the technician told me 8. Her response was "It's 6 weeks, I'm the manager." By this time I was quite aware that she was the manager and it ticked me off that she kept repeating it as if it explained anything. Simply say oh she probably said it by mistake or something. I mean come on the tech even wrote 8 weeks on my file, I saw it. All in all, when I finally had a chance to talk to her about my previous groupon that I did not complete. She blew me off by telling me she had a thousand things to do and simply did not have the time to talk to me. That she will call me back when she gets a chance to look at the file. I was shocked. What kind of customer service is this especially coming from a manager. I had a few positive experience with Luis before. She was nice and polite before. Despite any hectic situation or problems you have, as a manager you should be able to handle any situation with a customer with professional manners. I will not be returning to this location due to this experience. Like people always say, the negative experience always out weighs the positive experience... Again the techs here are awesome! Whitney and Christina are great but the manager truly needs a wake up call on how she treats her employees and any customer....
Great technicians, terrible support staff and management. Sometimes spa room, towels, and robes are dirty.
I have visited Renew Beauty Med Spa for the past several months getting laser hair removal on various areas of my body. What was to be an embarrassing and uncomfortable experience was actually not so bad. Angela my laser specialist was wonderful putting me at ease, answering all my questions and not rushing but taking time to make me feel very comfortable. I am happy to say my experience was amazing. I was so pleased, that yesterday my visit was to Nurse Heather. I was wanting to add just a little fullness to my lips, nothing over the top just wanted a consult on if what I wanted was possible. Sure enough Heather fixed me up with just the right amount of filler to make my lips look flattering without looking silly, and placed Botox in the lines I am getting between my eye brows to make me look less stressed. The pricing for Botox is 9.99 for fifty units which is great so I prepaid for future injections. I am so happy Angela is getting me hair free and having Nurse Heather and her magical touch so I look my best. My next visit will be to the salon. Thanks Renew
I have been a client of Renew Spa for five years. The people who provide the services are awesome, the equipment is the best in the business and the products used are top of the line. Whitney has always been my esthetician for my facials and laser hair removal needs. She is always professional, caring and knowledgeable about all her services. I look forward to seeing her again and enjoying my facial. She is terrific! Treena and Amber take great care to give me the best manicure and pedicure ever. They have a wonderful attitude and they are fun to talk with while they are working their butts off. I highly recommend both of them. Try the Shellac manicure. It doesn’t chip for two weeks on me and I can wear any color I want. Monica does my hair and she has a real gift for choosing the right color for my hair and she goes above and beyond to satisfy me. You can tell she loves what she does and going the extra mile for her client.
BUYER BEWARE!!!! This spa lied to me, never provided the service that I requested and now won't refund my $500. I regret the day I ever walked through their door.
Wouldn't recommend this place to anyone for a mani/pedi. Despite the fact that I bought a groupon and therefore had a huge discount, I still feel cheated. This place is nice and apparently is mainly for hair because the mani/pedi is horrible. I bought the pedicure and shellac manicure from groupon, called and tried to set up my appointment. According to the nice young lady that answered, she said that I couldn't get an appointment with my groupon until after the 4th of July so we set it for that weekend after the 4th. I get there and I'm in the appointment book as having my appointment set for the 6th of June. The girl at the front desk was nice enough to honor the groupon (sort of) and sit me for a pedicure but they didnt have anyone available that day to do a manicure for me so I have to go back another day. The pedicure is you in a small cubicle type room in a chair with a bowl of water to put your feet in. The nail tech went through the motions of what should happen during a pedicure but in the end, no callouses were worked on or dead skin removed. The skin around the toenail was still there and the polish job she did only lasted 4 days before it started coming off. When I go back for the manicure, I will do an update but I'm not too enthused about it ... Hope for the best.
I would not recommend at all!! I. I would not recommend at all!! I typically read through reviews of locations skeptically but if you are reading this, you have been warned. I got a groupon for a mani/pedi, otherwise I would not have ever gone due to location/price. The service was performed but a very inexperienced nail tech and the appointment(s) lasted 2.5 hours. I could have done a better job at home by myself. The "Spa Pedicure" consisted of sitting in a chair against a moveable wall (that clanged every time it opened) and a bowl of boiling water. She used a pediscrub but didn't do anything to remove calluses. No lotion. She had to have another person come in to do the paint job. The manicure was awful. Period. Long story short, I walked out in tears because I had wasted time and money, and on top of that, needed to go somewhere else and spend more money for a good manicure. It was unorganized and uncleanly (hair, dirt, and dirty cotton balls on the floor). When I checked out, they told me I could keep the groupon voucher and reschedule, I told them I didn't even want to come back after that experience. Do not go here.
I was visiting a friend, who is a. I was visiting a friend, who is a regular photofacial client of Renew Beauty. I came along with her, deciding to get a consult on a service to improve my pores. I decided on a mini microdermabrasion and a 3 step Oxygen facial. How delightful. I left with my skin feeling refreshed, smoothed and simply.....I felt great. The staff were professional, knowledgeable and kind. I found the colours and the music to be welcoming and relaxing. I booked to have a Brazilian blow out done before I, ...... sadly have to return back to New York (my home). THANK YOU for a wonderful time and I cant wait to have my blow out done.
Renew Med Spa Reviews. I would say that 99.9% of all the GOOD review on here about Renew Med Spa and Beauty are FAKE, FAKE, FAKE!!!!!!! DO NOT GO HERE!!!!
sick of waxing...laser hair removal is the cure!. I was so tired of waxing and shaving and so a few weeks ago i decided to finally get a consultation on laser hair removal. I ended up get a series of 6 after giving it some thought. Now I'm 3 appointments in and really see a vast improvement. My hairs are thinning for sure! Soon enough this unwanted hair will be gone forever!
huge fan! i recommend laser hair at renew beauty spa. I've been a huge fan of Renew Beauty, Laser hair removal, and great deals on Living Social and Groupon. I always purchases the deals on Living Social and Groupon for Renew Beauty services. That's pretty much the oly way I can afford to get everything done!Since I'm having 4 different areas of my body treated by laser removal, I can give you a worthwhile and accurate review on this specific service and on the experience working with the ladies at the spa. These ladies are great and work really hard on keeping me comfortable during each appointment. The laser doesn't feel painful, but some areas which are really sensitive can sting a little. I always ask for the numbing cream! It helps! The results are amazing, that's the reason Im trying to get all my areas done. I saw hair growth lessen after 2 sessions. I'm almost done with my upper lip and underarms and just started my legs and bikini area. Appointments are usually once a month. The girls at the front are always acommodating! The technicians are well trained and have a lot of experience. Anytime I have questions Im able to get in touch via email too! Great cusomter service! I hIghly recommend this place to all my friends and family!
fantastic deal. Seriously, laser hair removal has changed my life! Takara was my preffered techinician when I was a regular at New Beauty. She was so great to work with and she reallly helped my arms and legs. I grabbed a fantastic deal on living social laser hair removal. It really was minimal pain to none. I got great result after 2 appointments. I had a total of 6 appointments total. Even if you aren't too sure about laser removal, definitely, check this palce out and talk to the ladies that work there. I have referred friends and family here.
Goodbye love handles. After having several children, I always wanted to find a solution for my abs and love handles. I had a meeting with one of the sales reps and decided to try Zerona and Velashape. I am so so so overjoyed with both services. I have been able to lose weight and see smoother abs and love handles.
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