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Review from Citysearch

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TIM46679

Great Atmoshpere....management needs to be more proffesional. I loved the atmosphere at the W. I was in town visitng from Newport Beach and had heard of the new W in Hollywood so I decided to give it a try. The hotel is gorgeous and for the most part the staff is extremely friendly and accomodating. It is a very large hotel and close to all the nightlife and tourist spots an out of towner would want to partake in. I stayed 3 nights and of those 3 nights I visited the lobby bar twice and also spent one evening at the night club on the top floor. I also had a chance to eat at the restaurant a few time and visited the spa once. The lobby bar is great....it has a beautiful red carpet staircase and the crowd seems to be a little more upscale than its rooftop counterpart (the nightclub). The drinks were great, service was very friendly I must say that our waittress was also very easy on the eyes. I definitely was not expecting such friendly service in what I thought would be a posh new hotspot. Needless to say I was very pleased with that. On the other hand I must mention that there is one person I did not care for in the lobby bar and that is the bar manager Daniel or Dominic I believe his name is. I heard him speak very rudly to one of the waittresses and being a business owner myself I felt that his tone and volume was very innappropriate for a place such as the W. In fact, I thought he was a customer and I was going to say something to the guy until I asked one of the workers who he was and they said he was their manager. The only reason I mention this is because I read the above comment about management (specifically the manager) being rude and I felt it was neccessary to write about it in my review. The last thing a customer wants to see/hear is management reprimanding their workers....especially if you feel the service you are getting is great. The W is a great hotel with an amazing ambience and the customer wants to feel that full experience. The nightclub on the top floor is also a nice place, but a little tricky to get into. I thought that just because I was a hotel guest I would be getting preferential treatment as far as entry, but that was hardly the case. I waited for a long time to get in and had to talk my way to even get in as quick as I did. I found that the crowd was a tad bit young for me, but the music was great and the view was amazing. As for the other hotel ammentities, they were all very enjoyable. I love the Bliss Spa inside the hotel. I was able to sneak away for a massage and it was great. The restuarant inside the hotel is also very good. They had very good seafood dishes and I was pleased with the selection. Overall I loved the hotel and would definitely stay there again. In fact, I hope to very soon!


156
June 29, 2010