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21 of 54 reviews for

Mexico City

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Doesn't Recommend

worst experience. After my experience this weekend I was compelled to write this. I had a decent dinner here on Friday evening and so I came back with my girlfriend on Sunday. While my burrito was acceptable, her "special tacos" meal was just terrible. Not wanting to say anything, she just picked at it until the meal was over and finally admitted to me that she thought there was something just wrong with it. I figured it would be no problem to just ask the waiter to remove the half-eaten dinner from our bill. He cleaned off our table and said he had to ask the manager and that's when things took a bizarre and ugly turn. Several minutes later our server told us that the manager would not approve voiding the dinner since we waited until the end of the meal to tell her about it and she felt we ate too much of it. I asked to speak to the manager and when she arrived she put both hands on the edge of the table and leaning over said "What's the problem?" I explained that my girlfriend's dinner wasn't very good and she had hardly touched it so we'd like to have it removed from the bill. "I won't do that," she said. "She ate all of it." I said, "You've got to be kidding, both tortillas are still on the plate with most of the meat." You know she said?..."We don't charge based on the tortillas, we charge based on the meat. You want me to bring it back out of the kitchen for you?" I know anyone reading this must be laughing by now, but I swear this is what happened. I said, "What's your name?" She answered, "Sylvia". I asked her, "Who's the owner? " "I am," she spat back at me. It took all my effort not to create a total scene so I just stared into space and told her to ring up the whole bill. She answered, "I'll get your server to do it," and walked away. I don't think I've ever had a more unpleasant experience anywhere.

July 02, 2007
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