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Review from Citysearch

Doesn't Recommend

Don't stay here. Bad service, dingy rooms, inexperienced staff. My one night getaway was made unpleasant by the staff at this hotel. I don't usual write reviews, but I travel a lot and I have never seen such bad service at a "high quality" hotel. We arrived just after check-in and were told we would need to wait 2 hrs for our room, with little explaination except that housekeeping is running a delay beacause there is a big wedding here. One would expect a big 4 diamond hotel is equipt to handel a big wedding, no? No appologies or consolations, and finally we ended up in a smoking room (we had originally requsted non). Our front desk attendand gave us attitude and left out critical information (e.g. parking fees/rules) All my clothes are stanky from the room. I'm annoyed.

February 25, 2008