Worst Spa, Rude Owner, Dirty Bathrooms, EXPIRED Products for Sale - Save your money and go somewhere else in Philly!. This is worst spa ever in Philadelphia! The owner, Richeal is very unprofessional, rude and stuck up. This spa should not be at the Ritz hotel, they no idea what is considered good customer service, go spend your money else where. They also sell products that are EXPIRED - BUYER BE AWARE! The skill set of the staff is very mediocre, nothing one would expect at the Ritz. The front desk staff is not any better. Philly has a ton of better spas, so save your money and go somewhere worthwhile.