I have a maintenance program with Housepro so I called them with a problem to which they told me they could get a technician to my house in between 4pm and 8pm. I was extremely surprised and happy when Robert called me at around 1:30pm to inform me he was on his way to my home. Robert was outstanding and professional in explaining everything from pricing to how my unit worked. Robert was able to replace my compressor and put in a return air for signing up on the gold maintenance package for another year. If anyone ever has a problem I will definitely recommend them to call Housepro and ask for Robert.